We are truly sorry if this is the case, because this means our stringent Quality Checking processes have failed. We will need to investigate this immediately so please get in touch with us directly.

Provided the item is still within our generous six month guarantee period, we will have a replacement checked and sent out to you as quickly as possible. Of course, if you prefer, we will issue a full refund.

If you have had the product for more than six months and feel that it has developed a fault that you would not normally expect, please get in touch with us before you send it back and we will do our best to resolve the problem.

To get in touch with us, please click this link.