returns-refunds

Get the support you need

Got a question? Take a look at our FAQs below to find the answer you are looking for

Search results for Returns & Refunds

Search Results

Other Suggested Searches
Did you mean:
No results found.

Suggestions:
  • Make sure all words are spelled correctly
  • Use different words that mean the same thing
Results 1 - 5 of 5
Recommended Links

  • How do I return/exchange an item?

    If you have placed your order internationally please visit this page for your specific Returns Instructions REGISTER YOUR RETURN ONLINE - EVEN IF YOU'RE ON THE GO We know you're busy. That's why our... Date Updated: 17/05/2024

  • What is your guarantee/returns policy?

    We want you to love our products as much as we do, and believe our quality is second to none. We’re so confident of this, we offer a no quibble six-month quality guarantee – that even applies to... Date Updated: 16/05/2024

  • International Quality Guarantee

    If you have ordered through our International partner - Global-e, we want you to love our products as much as we do, and believe our quality is second to none. We're so confident of this; we offer a... Date Updated: 10/06/2024

  • What if the item is faulty?

    We are truly sorry if this is the case, because this means our stringent Quality Checking processes have failed. We will need to investigate this immediately so please get in touch with us directly... Date Updated: 10/06/2024

  • How long does the return take?

    If you are returning items from The Netherlands or Europe via our partner, ReBOUND, we can process your refund or exchange within 48 hours. Note that it can take up to 10 days for your... Date Updated: 27/02/2018