You can send us an email here. We aim to reply within 24 hours, though during busier periods this may take a little longer.

Customer Service

When our live chat is available you will be able to access it via the chat widget on the bottom right of our website and our home pages.

Our chat service is normally available 7 days a week, 9am - 3am UK time and you can talk to one of our customer service agents during these times.

Please note: If, in the rare instance our widget is not available, this is likely due to planned maintenanace and we will indicate this with a service message across our help pages.

Our lovely Customer Services Team are available to take your calls 7 days a week, 9am - 3am UK time. The only exception is that we are closed on Christmas Day and offer limited hours on Boxing Day. Even we need a couple of days off sometimes!

UK Line: +

Republic of Ireland (ROI): +

German Line: +

Rest of World/ European Line: +

Fax: +

If you prefer to write to us, our correspondence addresses are below:

Head Office: Cottons Centre, Cottons Lane, London, SE1 2QG, UK

Distribution Centre: CT: MK, James Way, Bletchley, Milton Keynes, MK1 1SU, UK.